BlackBerry® FAQ's
Q: Apart from live, secure email with attachment viewing, what else will a BlackBerry® provide
my users with?
A: BlackBerry® provides a complete wireless extension of your PC’s email. Contacts, Calendar, Tasks, Notes and sent items will update wirelessly both to and from the device. For example, add a contact to your BlackBerry® device and it will be added automatically over the air to your email client, and vice versa - no cables, no local synchronisation and no client side software to maintain.
Q: What other “value add” software is available?
A: The Sat Nav software is very popular as it links to your contact records and helps you to find your route to your destination. We also have many bespoke packages eg Legal packages for Law firms, Accountancy packages for finance etc. Please contact us for your particular requirements.
Q: Can I use my BlackBerry® Abroad
A: Yes. It was the international travelling community that fuelled the growth in BlackBerrys by being able to access and respond to emails during their travels. There are very few countries where BlackBerrys cannot get the correct mobile coverage (GPRS).
Q: What is so addictive that they are sometimes referred to as CrackBerrys?
A: This relates to the increase in responsiveness to information.
Q: Will I need training to use my BlackBerry®?
A: We can provide training if you need it. It is such an easy self learn device, that a training requirement is unlikely. We suggest the users get familiar with it for the first few weeks and we offer intermediary training after that. This way the users really get to know the quick short cuts. We can be contacted at any time by anyone if you have any usage questions.
Q: How do I set up my BlackBerry® Internet Service device?
A: New Users need to create a user name, password and log on to Mobile Network. (NB: You will need the IMEI number and the PIN number to do this. These can be found either on the box your BlackBerry® box it arrived in, or under the battery). Comprehensive user guides are provided.
Q: What are the main components of a BlackBerry® solution?
A: BlackBerry® solution consists of three main components.
- The Software, the handset and the mobile network.
- The BlackBerry® software (Enterprise Server) resides within your corporate infrastructure. It is an application that copies, encrypts and pushes email to enabled users devices.
- The BlackBerry® device comes in a range of styles. The network uses 3G/GPRS to send and receive data across the mobile network.
Q: How much is the usage? The charging structure for usage is gobbledygook to me.
A: All networks charge for usage volume. It is paid for depending on size of messages per month. Most of our customers prefer to pay a fixed amount for unlimited usage as it simplifies accounting and gives predictable costs and budgeting.
Q: Can I use my inclusive data abroad?
A: There is usually an additional charge for international usage. Obviously, these charges vary by network. We are here if you need any help.
Q: Why did the manufacturer call it a BlackBerry®? It’s a little unusual!
A: We’ll leave that question for the marketers to answer. There has been Apple, Orange, Apricot and now BlackBerry®… we’ll let you imagine what may come next.
Q: What would happen if I lost my BlackBerry®… could my competitors get access to confidential information?
A: The BlackBerry® would have all information wiped clean after reporting the device lost/stolen. It takes no more than 7 minutes from receiving the call. Access passwords can be used and we also supply bespoke security software depending on the level if security need.
Q: What level of security does BlackBerry® offer?
A: BlackBerry® Enterprise Server utilises AES (Advanced Encryption Standard), offering 128 bit encryption and ensures your corporate data remains secure from end-to-end.
Q: Will I need to synchronise corporate data locally at my PC/workstation?
A: No. BlackBerry® offers a full wireless extension of your email client. All data including contacts, tasks and even emails sent from a users desktop computer will be synchronised over the air to their BlackBerry® wireless handheld in a live and secure environment. No need to plug in cables to synchronise PIM data locally and thus without any need for client side software.
Contact us on 08700 420 484 or email sales@simplisity.co.uk now for more information or a free BlackBerry® trial.