Mobile email FAQ’s
Q: What is the main difference between Mobile Email and BlackBerrys?
A: There is a much wider range of hardware available for Mobile email. The BlackBerry® solution is currently only compatible with the proprietary BlackBerry® device. Rugged and specialist devices are available for engineers in the field. Mobile email access using PDA’s is common when there are other business software applications you need access to.
Q: What happens if I lose my PDA?
A: Forethought is needed about the sensitivity of any data that could be accessed. Because the PDA is a handheld PC… it is accessible in the same way as if you were to lose your laptop. The good news is we have business applications to ensures data is never stored on the device. Then if a device is lost or stolen, data is not at risk.
Q: What software do I need for PDA’s to get access to email?
A: Microsoft and all other major vendors have a “push” email package. Please talk to us and we can advise.
Q: Which specific platforms does it support?
A: Support for all Pocket PC devices (e.g. HP® iPAQ, HP® Jornada®, Nokia® 9210, O2® xda® Fujitsu-Siemens Pocket Loox), Palm® OS 3.5.1 and above (including Palm® Tungsten) and Windows® 9x, NT, ME, 2000 and XP. This list is constantly growing.
Q: What are the recommended server hardware requirements?
A: We recommend the Intel PIII running at a minimum of 800Mhz, and at least 256MB RAM and 500MB free disk space.
Q: How does the server communicate with my PIM server?
A: For Microsoft Exchange, no configuration is needed to the live PIM server, and no software need be installed on any PC other than the Email enterprise server. The server acts as if it were an Outlook client.
Lotus is slightly different - a minor configuration is required. The Lotus Domino installation must take place on a replicated Domino server.
Q: What specific security features do you employ?
A: The communication between the client and the server encrypts everything (including attachments) at 128bit AES level. This level of security was ratified in 2002 by the US government as the de facto encryption method of securing sensitive government data.
Q: What happens if I am composing a long email whilst online and I lose my connection before
I send? Is the email lost?
A: No, the email is stored to a drafts folder. This email can then be retrieved and sent once you can re-establish a connection.
Q: Can I compose messages without being connected?
A: Yes, you can compose messages and save them to your drafts folder. These messages can be retrieved and sent once a connection can be established.
Q: Can I store data on my device to read offline?
A: Yes, you can download email, contact and calendar information for retrieval from your local folder store.
Q: What type of connection do I need for my PDA to run at an acceptable speed?
A: We use technology that is built to run on the lowest capacity and highest latency mobile networks. It delivers a LAN-like user experience using these high latency, low bandwidth communication channels, PDA’s will also work to Wireless LAN’s such as 802.11b.
Q: What is the difference between using GPRS and GSM for my mobile email?
A: GPRS (General Packet Radio Services) is a packet-based wireless communication service offering continuous connection to the Internet for mobile phone and computer users. GPRS packet-based service will cost you less than circuit-switched services since communication channels are being used on a shared-use, as-packets-are-needed basis rather than dedicated only to one user at a time. Mobile users of a virtual private network (VPN) are able to access the private network continuously rather than through a dial-up connection.
GSM (Global System for Mobile communication) is the de facto wireless telephone standard in Europe. GSM has over 120 million users worldwide and is available in 120 countries. Since many GSM network operators have roaming agreements with foreign operators, users can often continue to use their mobile phones when they travel to other countries.
Email sales@simplisity.co.uk or call us on 08700 420 484 now, for more information.