Mobile and PDA/BlackBerry® Repairs
BlackBerry® and PDA Repairs
BlackBerry® and all PDA manufacturers provide a 12 month warranty on their products. If your handset develops a fault or gets damaged in any way, you are able to return it to the manufacturer for a warrantly repair. Alternatively, we can take the warranty repair on your behalf. Please follow our process below. We have a nominal charge that covers our administration and postage costs. Typical repair time is 10 working days.
Mobile Phone Repairs
Most manufacturers provide a warranty. Typically this is three months. We will have advised you of the relevant manufacturer warranty period at time of sale. If your handset develops a fault or gets damaged in any way, you are able to return it to the manufacturer for a warrantly repair. Alternatively, we can take the warrany repair on your behalf. Please follow our process below. We have a nominal charge that covers our administration and postage costs. Typical repair time is 10 working days.
How much does it cost?
We provide this service at cost and we do not profit from managing the repairs process.
Firm charges are as follows: Prices valid until April 2010
| Description | Cost |
|---|---|
| Handling fee | £ 17.50 |
| Insured return postage and packaging | £ 9.00 |
| Board Inspection/Opening Fee | £ 12.00 |
| Ultra-sonic bath/Reflow PCB | £ 17.00 |
| Component replacement (Not including parts) | £ 12.00 |
| Standard Flash (Main and Other) | £ 24.00 |
| Calibration and Reset and Flash | £ 27.50 |
| Format user area and Flash | £ 27.50 |
| Parts and components | TBA |
How To Get Your Handset Repaired
To start the process and see our prices you can click here to download repair form
Stage 1 – Back up all data on the Handset. Many repairs result in the handset being reprogrammed. Simplisity has a remote back up service if required.
Stage 2 – Make sure it is unlocked. Ensure that any keyboard locks are disabled
Stage 2 – Remove your SIM card and memory card from the phone. Keep them safe. These are not needed for the repair. Only send the charger when the fault is charging related.
Stage 3 – Complete our form and print. Please sign at the bottom. Double check it is complete.
Stage 4 – Package your phone securely to prevent loss or damage whilst in transit. If it is expensive insure the value whilst in transit.
Stage 5 – Post to us at the following address: Simplisity Communications Ltd. 29a Nascot Wood Road, Watford, Herts. WD17 4WE
Stage 6 – When it arrives at Simplisity, your phone will be assessed and checked for warranty. If the repair is out of warranty, a member of our team will contact you about the costs of repair.
Important
- No repairer can be held responsible for loss of data on a phone sent for repair – back it up. Also unlock it and take off any passwords you may have
- Do not send SIM cards, memory cards, chargers, or non-fault related accessories – they might get lost
- Package and label your phone carefully – We are not responsible for loss or damage during carriage
- Always check terms and conditions before you send or pass over your phone
Call Simplisity on Tel: 01923 200000. We are here to help you.