FAQ’s Cut call costs
Q: What Networks do you work with?
A: We can provide your calls through the following networks: BT, COLT, Cable & Wireless/Energis, Uniworld, Opal and Frontier.
All have many different tariffs, billing and support options available.
Q: Why do you supply so many different Network options?
A: To give choice and flexibility. Our reputation and size of our existing customer base gives us “premier business partner” status with most networks. You will enjoy better service than if you were to deal direct.
Q: Surely I’d get a better deal if I went to the networks directly?
A: Not at all. The networks are keen to maximise your spend with them, whereas, we are focused on saving your business money. Our premier business partner status ensures you will serviced and supported by quality support teams should faults ever develop.
Q: Are my Savings guaranteed?
A: We offer a guaranteed saving commitment if we have been able to fully audit previous bills etc.
Q: Who do I contract with?
A: You will have a contract with the chosen network supplier. We provide these contracts for you to authorise.
Q: Do you offer bigger savings on long term contracts?
A: There are incentives for 3 and 5 year contracts. We strongly advise that you agree to no more than a 3 year contract. There is so much competition the tariffs change regularly.
Q: If the tariffs change so regularly, can I have a monthly renewable contract?
A: Yes you can, however, any savings are likely to be lost in excessive monthly administration.
Q: What happens after I sign?
A: We work with the chosen network to ensure all paperwork is entered as clean orders. Installation dates are agreed with you for a mutually convenient time. Most of the time you will not even notice we have changed your network provider
Q: Will I suffer any outages or downtime at installation?
A: We advise you allow a 5 minute window where you could be without service. This is a just in case recommendation. However, we normally schedule any changeover to early mornings, evenings or weekends to ensure there is no outage for your business.
Q: What happens if there is a fault?
A: You will report the fault to the network directly. We have excellent routes into 3rd and 4th level support and we will always assist to restore faults. The networks have different guarantees depending on the severity of the fault.
Q: Do I get a Service Level Guarantee (SLG)
A: In some instances, SLG’s are offered by some networks. We know the performance, repair times and call quality to help you make an informed decision and get best value.
Q: How do I know that my tariffs remain competitive?
A: As part of Simplisity’s service to you, we check your tariff every 4 and 8 months. Because tariffs and calling profiles continually change, you can rest assured you are getting optimum value for your company.
Q: I have a plan to migrate to VoIP soon. Will I be tied into long term contracts that stop me from moving?
A: No. We can plan and give you a stepping stone to a VoIP infrastructure without having your hands tied to any contractual duration. The chances are that you will move to a VoIP solution initiated with us.
Q: Why don’t you offer tier 2 or tier 3 networks anymore?
A: We stopped offering these networks due to the poor call quality, dropped calls and continual outages they suffer. It was a false economy for us and for you.
At most you could probably save an additional 2-3% which became insignificant if your business missed sales calls due to performance problems. Another hidden cost arises when bills are wrong and extra administration is needed to resolve.
For more questions and more answers call us on 08700 420 484